Last updated: January 2026
1.1 These Terms and Conditions set out the basis on which The Belay Foundation (“we”, “us”, “our”) provides services to individuals and organisations (“you”, “service users”).
1.2 By accessing or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1.3 These Terms and Conditions apply to all services delivered by The Belay Foundation, unless otherwise stated in a service-specific section.
2.1 Our services are designed specifically for:
2.2 The practical support we offer is informed by an understanding of developmental trauma, attachment disruption, and neurodivergence (including, but not limited to, autism, ADHD, PDA and FASD). It is grounded in evidence-based approaches, including Dyadic Developmental Psychotherapy and PACE (Playfulness, Acceptance, Curiosity and Empathy).
2.3 Our services are not intended for birth families or for work relating to reunification with birth parents.
2.4 We reserve the right to decline to provide services or discontinue provision of services where we believe the recipients fall outside our charitable purpose or expertise. When this happens, we will let you know as soon as possible and refund any sums you have paid for services which have not yet been delivered.
3.1 The Belay Foundation provides information, advice, training and support. We do not provide medical, legal or statutory decision-making services.
3.2 Our services are supportive and educational in nature and are intended to complement, not replace, statutory services.
3.3 We do not provide crisis intervention, emergency safeguarding services, or 24-hour support.
3.4 Participation in our services does not create a therapeutic or clinical relationship unless explicitly stated.
4.1 The Belay Foundation is committed to safeguarding children, young people and adults at risk.
4.2 All staff, volunteers, partners and contractors are required to adhere to our safeguarding policy and professional boundaries.
4.3 Where safeguarding concerns arise, we may need to share information with relevant statutory agencies in line with safeguarding legislation and our policies.
5.1 Details of our services, including eligibility, format and delivery method, are published on our website.
5.2 Some services are freely available; others are offered on a paid basis in line with our Charging Policy (published on our website) and the terms set out in section 6 below.
5.3 Access to certain services may be subject to availability, eligibility criteria, or completion of prerequisite steps (e.g. registration, payment, agreement to additional terms).
6.1 Our approach to charging is set out in our Charging Policy which is available on our website.
6.2 Fees for paid services are published in advance and are reviewed regularly. The fees which apply to your service are those published on our website at the time of your order. We reserve the right to introduce fees for services which are currently free, and removing fees from services which are currently paid for, when reviewing our approach in line with the Charging Policy.
6.3 Where fees apply, payment must be made in advance unless otherwise agreed.
6.4 Reduced fees or fee waivers may be available in line with our Charging Policy.
7.1 Cancellation and refund arrangements vary by service and are set out in the relevant service-specific section.
7.2 We reserve the right to refuse refunds where a service has already been delivered or where cancellation occurs in line with the cancellation provisions set out in the relevant schedule, to the extent permitted by law.
7.3 Where we cancel a service, we will offer you a choice between an alternative date or a refund.
7.4 To request a refund you must notify us in writing to info@thebelayfoundation.org.uk.
8.1 We handle personal information in accordance with UK data protection legislation and our Privacy Policy available on our website.
8.2 Information shared during services will be treated confidentially, except where safeguarding or legal obligations require disclosure.
8.3 Group-based services (such as webinars and training sessions) require participants to respect the confidentiality of others.
9.1 All materials provided by The Belay Foundation remain our intellectual property unless otherwise stated.
9.2 Materials are for personal or internal organisational use only and must not be shared, copied or reproduced without our express permission in writing.
10.1 We expect all service users to engage respectfully and in line with our values.
10.2 We reserve the right to suspend or terminate access to services if behaviour is unsafe, disruptive or inconsistent with our values or safeguarding responsibilities.
10.3 If you require any reasonable adjustments to access our services, please notify us in advance of purchase.
11.1 We are committed to providing high-quality services and welcome feedback, including complaints. Any complaint about our services or the conduct of anyone acting on our behalf will be handled in accordance with our Complaints Policy which is available on our website.
11.2 Wherever possible, concerns should be raised in the first instance with your service provider. Formal complaints must be submitted in writing and will be managed in line with our Complaints Policy.
11.3 Complaints relating to safeguarding will be managed under our safeguarding procedures and may be referred to relevant statutory authorities where required.
11.4 These terms and conditions are governed by English law and wherever you live you can bring claims against us in the English courts if we are unable to resolve a dispute between us outside of court.
12.1 We use reasonable skill and care in delivering our services but cannot guarantee specific outcomes.
12.2 To the extent permitted by law, our liability for damages or compensation of any nature arising from the services shall be limited to the total purchase price paid for the service.
12.3 We are not liable for indirect or consequential losses arising from participation in our services.
13.1 We may update these Terms and Conditions from time to time.
13.2 The most current version will always be available on our website.
14.1 If you have questions about these Terms and Conditions, please contact us at:
info@thebelayfoundation.org.uk.
1. Our disability benefits service provides information and practical guidance to support service users to better understand disability-related benefits systems and processes.
2. This service does not constitute legal advice, welfare rights representation, or advocacy. We do not act on your behalf in communications with the Department for Work and Pensions (DWP), tribunals, or any other statutory or decision-making body unless explicitly stated in writing.
3. While our information is informed by current guidance, policy and best practice at the time it is provided, we cannot and do not guarantee any particular outcome, including the award, continuation, review, or level of any benefit.
4. Access to disability benefits information packs, including written materials and associated resources, is granted for a period of three (3) months from the date access is first provided, unless otherwise stated.
5. Disability benefits information packs are provided for personal use only. They must not be shared, distributed, reproduced, adapted, or used for training, commercial, or organisational purposes without our prior written consent.
6. The sale of disability benefits information packs is subject to our Charging Policy, as published on our website and updated from time to time.
7. Due to the nature of digital content and immediate access to materials, no refunds are available for disability benefits information packs once access has been provided, except where required by law.
8. We reserve the right to update, amend, withdraw, or replace information packs to ensure accuracy, relevance, and alignment with changes in legislation, policy, or guidance, and to manage access in line with these Terms and Conditions.
1. Our Specialist Support Worker (“SSW”) services provide information, guidance, training and reflective support relating to the recruitment, employment, training and ongoing support of trauma-responsive in-home support workers.
2. Elements of this service are provided free of charge (including introductory information and webinars). Other elements, including guidance packs, one-to-one support sessions, training and supervision, are provided on a paid basis in accordance with our Charging Policy, as published on our website and updated from time to time.
3. Our SSW services do not constitute legal advice, welfare rights representation, or advocacy. We do not act as an employer, employment agency, or intermediary with respect to SSWs, and we do not act on your behalf in communications with employees, HMRC, insurers, local authorities, or any other statutory or regulatory body unless explicitly stated in writing.
4. While our guidance is informed by experience, current best practice and trauma-responsive principles, we cannot and do not guarantee any particular outcome. This includes, but is not limited to, the successful recruitment, suitability, retention or performance of a Specialist Support Worker, or any particular impact on a child, family, or household.
5. The title “Belay Specialist Support Worker” (or similar wording indicating an association with The Belay Foundation) may only be used in relation to individuals who have completed the relevant Belay training and are participating in Belay-provided supervision, where applicable. The use of this title does not imply accreditation, registration, or endorsement beyond the scope of our training and support.
6. Specialist Support Worker guidance packs and associated materials (including written content, videos and templates) are provided for personal use only. They must not be shared, distributed, reproduced, adapted, or used for training, commercial, or organisational purposes without our prior written consent.
7. Access to Specialist Support Worker guidance packs and associated materials is granted for a period of six (6) months from the date access is first provided, unless otherwise stated.
8. Each Specialist Support Worker guidance pack includes free access to one (1) group question-and-answer session relating specifically to the content of that pack. Access to additional Q&A sessions or further support is available at an additional cost, as set out on our website or agreed in advance.
9. Due to the nature of digital content and immediate access to materials, no refunds are available for Specialist Support Worker guidance packs once access has been provided, except where required by law.
10. Where service users or Specialist Support Workers access Belay-provided training, supervision or reflective practice, any additional Terms and Conditions set out in the relevant schedules below apply in addition to this schedule and form part of the overall agreement.
11. Training, supervision and one-to-one support sessions are delivered on a supportive and reflective basis. Participation does not create a therapeutic, clinical, supervisory (in the professional regulatory sense), or employment relationship unless explicitly stated.
12. We reserve the right to update, amend, withdraw or replace guidance packs, training materials and service formats to ensure accuracy, relevance and alignment with changes in legislation, policy, safeguarding expectations or best practice, and to manage access in line with these Terms and Conditions.
1. The Belay Foundation provides training relating to trauma-responsive practice, including training for Specialist Support Workers and others supporting children and young people who have experienced developmental trauma and attachment disruption.
2. Training is delivered through a combination of:
• e-learning modules; and
• live online training sessions facilitated by a member of the Belay team.
3. Access to e-learning training materials is granted for a period of one (1) year from the date access is first provided, unless otherwise stated.
4. Where e-learning is completed in full and any required learning activities are successfully completed, participants will be issued with a certificate of completion. Certificates confirm participation and completion only and do not constitute professional accreditation, qualification, or registration.
5. Where access to e-learning or training is purchased by a third party (for example, an employing family or organisation) for a Specialist Support Worker or other individual, we cannot and do not guarantee that the individual will complete the training or engage fully with the learning materials.
6. Fees for paid training must be paid in advance, unless otherwise agreed, and are subject to our Charging Policy, as summarised on our website and updated from time to time.
7. Cancellations of booked live online training sessions must be made no later than seven (7) days before the scheduled session. Where cancellation occurs less than seven days in advance, no refund will be available, except where required by law. Participants who cancel less than seven days in advance will be permitted to book onto a future session at no additional cost provided it takes place within 2 months from the date of the cancelled session.
8. Places on live online training sessions are non-transferable without our prior written agreement. Requests to transfer a place must be made in advance and will be considered on a case-by-case basis.
9. Live online training sessions are participatory in nature. Participants are expected to:
• join sessions on time;
• have their cameras switched on for the duration of the session (unless otherwise agreed in advance); and
• engage respectfully and in line with our values and safeguarding responsibilities.
10. We reserve the right to remove participants from a session where engagement requirements are not met or where behaviour is disruptive, unsafe, or inconsistent with these Terms and Conditions.
11. Training sessions are delivered in a confidential and reflective learning space. Participants are expected to respect the confidentiality of the group, including not recording sessions, sharing screenshots, or disclosing personal information shared by others outside the session.
12. Participants must not record, photograph, livestream, or otherwise capture any part of live training sessions, nor share or distribute training materials (including slides, recordings, handouts or e-learning content) beyond their personal use, without our prior written consent.
13. While our training is informed by evidence-based approaches and current best practice, participation in training does not guarantee any particular outcome, including changes in practice, confidence, competence, or impact for children, families or organisations.
14. Participation in training does not create a therapeutic, clinical, supervisory (in the professional regulatory sense), employment, or contractual relationship beyond the delivery of the training itself, unless explicitly stated.
15. Any additional Terms and Conditions relating to Specialist Support Worker services, supervision, or other Belay services apply alongside this section where relevant and form part of the overall agreement.
1. The Belay Foundation offers one-to-one (“1:1”) support sessions to provide tailored information and guidance. Sessions may cover disability benefits information, Specialist Support Worker recruitment and employment, or a combination of these areas.
2. 1:1 support sessions are delivered online and are booked via our website for a specified date and time. Sessions must be paid in advance, in accordance with our Charging Policy, as published on our website and updated from time to time.
3. Our 1:1 support sessions do not constitute legal advice, employment law advice, welfare rights representation, or advocacy. We do not act on your behalf in communications with the Department for Work and Pensions (DWP), HMRC, employees, tribunals, or any other statutory or regulatory body unless explicitly stated in writing.
4. While our guidance is informed by experience, current guidance and best practice, we cannot and do not guarantee any particular outcome. This includes, but is not limited to, the award or continuation of benefits, the successful recruitment or employment of a Specialist Support Worker, or any particular impact for a child or family.
5. Prior to the first 1:1 support session, service users will be required to complete a registration and information form. This information enables the Belay team member to prepare appropriately for the session. Failure to complete the form in advance may limit the effectiveness and value of the session, and the full benefit of the session time may not be realised.
6. The price of a 1:1 support session includes:
• the live session time itself (60 minutes); and
• up to 30 minutes of preparation and/or follow-up by the Belay team member.
Where additional preparation, follow-up, or ongoing support is required beyond this, a further 1:1 support session must be booked.
7. Cancellations or requests to reschedule a 1:1 support session must be made no later than seven (7) days before the scheduled session.
8. Where cancellation occurs less than seven days in advance, no refund will be available, except where required by law.
9. Where sufficient notice is given, we are happy to reschedule the session to a new date within one (1) month of the original booking, subject to availability.
10. If a service user does not attend a scheduled 1:1 support session, or attends significantly late, the session will be treated as delivered. Sessions will end at the scheduled end time, even where the service user joins late, and no refund or automatic rescheduling will be offered.
11. 1:1 support sessions are delivered on a supportive and collaborative basis. Participation does not create a therapeutic, clinical, supervisory (in the professional regulatory sense), employment, or ongoing advisory relationship unless explicitly stated.
12. Information and materials shared during 1:1 support sessions are provided for personal use only and must not be shared, recorded, distributed or reproduced without our prior written consent.
13. Where safeguarding concerns arise during a 1:1 support session, we may need to take appropriate action in line with our safeguarding policy, including sharing information with relevant statutory agencies where required by law.
14. We reserve the right to reschedule or rearrange a 1:1 support session where necessary due to staff availability or unforeseen circumstances. Where this occurs, we will offer an alternative date or a refund, where appropriate.
15. Any additional Terms and Conditions relating to disability benefits services, Specialist Support Worker services, training or supervision apply alongside this section where relevant and form part of the overall agreement.
1. The Belay Foundation provides group reflection sessions (also referred to as group reflective practice) for Specialist Support Workers (“SSWs”). These sessions offer a supportive space to reflect on practice, think together about challenges, and develop learning in a trauma-responsive and relational way.
2. Group reflection sessions are not formal professional supervision, clinical supervision, or case management, and do not meet the requirements of supervision associated with regulated professions. Participation does not create a therapeutic, clinical, supervisory (in the professional regulatory sense), employment, or contractual relationship beyond the delivery of the sessions.
3. Group reflection sessions are delivered online in small groups of up to four (4) Specialist Support Workers and are facilitated by a member of the Belay team.
4. Group reflection is delivered on a bi-monthly basis and is offered in annual packages of six (6) sessions, to be taken over a twelve-month period. Fees for group reflection packages must be paid in advance, in accordance with our Charging Policy, as published on our website and updated from time to time.
5. Attendance at group reflection sessions is the responsibility of the participant. No refunds are available for sessions missed due to non-attendance, except where required by law.
6. Dates and times for group reflection sessions are scheduled in advance. Where all participants in a group agree, sessions may be rescheduled by mutual agreement, subject to facilitator availability.
7. Where a group reflection package is purchased by a third party (for example, an employing family or organisation), the package may be transferred to a replacement Specialist Support Worker during the course of the package, by prior agreement with The Belay Foundation. The overall duration of the package will not be extended as a result of any such transfer.
8. Group reflection sessions are participatory and reflective in nature. Participants are expected to:
• attend sessions on time;
• have their cameras switched on for the duration of the session (unless otherwise agreed in advance); and
• engage respectfully and in line with our values and safeguarding responsibilities.
9. We reserve the right to remove participants from a session where behaviour is unsafe, disruptive, or inconsistent with these Terms and Conditions.
10. Group reflection sessions are delivered in a confidential online space. Participants must respect the confidentiality of the group, including not recording sessions, sharing screenshots, or disclosing personal information shared by others outside the session. Participants should also ensure they join the online session from a private space to ensure that the confidentiality of all participants is maintained.
11. Participants must not record, photograph, livestream, or otherwise capture any part of group reflection sessions, nor share or distribute any materials provided, without our prior written consent.
12. Where safeguarding concerns arise during group reflection sessions, we may need to take appropriate action in line with our safeguarding policy, including sharing information with relevant statutory agencies where required by law.
13. We reserve the right to reschedule or cancel group reflection sessions where necessary due to facilitator availability or unforeseen circumstances. Where this occurs, we will offer a replacement session where reasonably possible.
14. Any additional Terms and Conditions relating to Specialist Support Worker services, training or other Belay services apply alongside this section where relevant and form part of the overall agreement
